This Returns & Refund Policy applies to all purchases made through our website and is implemented in accordance with applicable European Union consumer protection laws.

Returns

Customers may request a return within 14 days of receiving their order.

To initiate a return, please contact us using the contact details provided on our website or the withdrawal form. Returned items must be sent back within 14 days of the return request.

Products should be returned in the same condition in which they were received, including all accessories, components and packaging where applicable. 

Return Shipping Costs

Unless the item is defective, damaged upon arrival, or incorrectly supplied by us, the customer is responsible for all return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot be held responsible for returned items that are lost or damaged during transit.

Used Equipment

Used products, including kitesurfing equipment, are sold in the condition described at the time of sale. Any visible wear, repairs, cosmetic imperfections, or signs of previous use are disclosed in the product description and/or accompanying photographs whenever possible.

Customers may inspect a product upon receipt; however, products must not be used beyond what is reasonably necessary to evaluate their condition and functionality.

If a returned item shows additional wear, damage, missing parts, alterations, or any reduction in value that was not present at the time of shipment, we reserve the right to reduce the refund amount accordingly.

To protect both parties, we may document the condition of products with photographs, videos and serial numbers prior to shipment.

Refunds

Once the returned item has been received and inspected, any eligible refund will be processed within the timeframes required by applicable law.

Refunds will be issued using the original payment method unless otherwise agreed.

Non-Returnable Items

The following items are not eligible for return where permitted by applicable law:

• Custom-made or personalized products.
• Products manufactured or modified according to customer specifications.
• Sealed products that have been opened and are not suitable for return due to health or hygiene reasons.
• Any other products are exempt from return rights under applicable legislation.

Contact

For questions regarding returns, refunds, or product condition, please contact us using the contact information available on our website or the withdrawal form.

Student Cancellations

• Cancellations made more than 24 hours before the scheduled lesson may reschedule at no additional cost.
• Cancellations made less than 24 hours before the lesson, or failure to attend the lesson ("no-show"), will be charged the full lesson fee and are not eligible for a refund or rescheduling.

Weather Conditions

Kitesurfing lessons are highly dependent on weather and safety conditions. The school reserves the right to postpone or cancel lessons due to unsuitable wind, weather, sea state, or other safety concerns.

If a lesson is cancelled by the school due to weather or safety conditions, we will reschedule the lesson for another suitable date.

The decision regarding weather suitability is made by the school's instructors and management, with safety always being the priority.

10-Hour Package Policy

Our 10-hour lesson package is valid until the end of the current kitesurfing season (31 October), giving you the flexibility to complete your lessons at your own pace.

If you're visiting Nafpaktos for a limited period and the wind doesn't cooperate during your stay, we'll refund any unused lesson hours that could not be completed due to unsuitable weather conditions.

For students who remain in the area or plan to return later in the season, any remaining lesson hours can be used at any time until 31 October.

Late Arrivals

Students arriving late may have their lesson time shortened to avoid impacting other scheduled lessons. Lessons will end at the originally scheduled time, and no refund or compensation will be provided for lost lesson time.

Medical or Emergency Situations

In exceptional circumstances such as illness, injury, or family emergencies, we will do our best to accommodate rescheduling requests when reasonable notice is provided.

Refund Processing

Approved refunds will be processed within 7–14 business days using the original payment method whenever possible.

Booking Confirmation

By booking a lesson with us, you confirm that you have read, understood, and accepted this cancellation, rescheduling, and package policy.

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